What should be done if the equipment malfunctions?

If the equipment malfunctions, please send us clear photos or videos showing the issue. This helps our technical team understand the operating condition and provide remote technical guidance more efficiently. We provide 24-hour technical support by email or telephone, 24-hour online service, English manuals, and video tutorials.

During the warranty period, replacement parts are free for non-human-induced damage, though the buyer is responsible for international shipping costs. On-site service overseas can be arranged, subject to travel expenses.

Our after-sales service can include installation support, operator training, and scheduled maintenance. Please keep the machine model, order information, operating details, photos or videos, and relevant error information available when contacting us for assistance. These details can help us identify the appropriate support process.

Warranty coverage and any parts, labor, shipment, or on-site service arrangements should be confirmed in the final commercial agreement for the ordered equipment.